Contact Us
Welcome to Village Pets.
If you have questions about an order, shipping, delivery, returns, refunds, products, or any other store-related matter, you can contact us using the information below.
GET IN TOUCH
Business Name: Village Pets
Business Email: support@village-pets.com
Business Phone: +44 20 8657 1791
Business Address: 55 Limpsfield Rd, South Croydon CR2 9LB, United Kingdom
When contacting us about an existing purchase, please include your order number, where applicable. This will help our support team locate your order details more quickly.
CUSTOMER SUPPORT HOURS
Our customer support hours are:
Monday–Friday
9:00 AM–5:00 PM (GMT/UTC+0)
Messages received outside our normal support hours may be reviewed on the next available business day.
Response times may vary depending on the number of enquiries received.
ORDER SUPPORT
You may contact us regarding:
- Order confirmation questions
- Order status enquiries
- Tracking information
- Shipping updates
- Delivery enquiries
- Order modification requests, where available
Please note that order changes are not guaranteed.
Once an order has been processed or dispatched, modifications or cancellations may no longer be available.
SHIPPING & DELIVERY ASSISTANCE
If you have questions about shipping, tracking, or delivery, please contact us and provide your order number.
Customers are responsible for entering complete and accurate shipping information during checkout.
Incorrect or incomplete shipping details may result in delivery delays, unsuccessful delivery attempts, or delivery to the wrong address.
Please carefully review your name, delivery address, postcode, and contact information before submitting your order.
RETURNS & REFUNDS SUPPORT
For return or refund requests, please contact us by email and include:
- Your full name
- Your order number
- The reason for your request
- Details of the product involved
- Clear photographs or videos, where applicable
Our support team will review your request and provide the relevant return instructions.
Please note:
- Customers are responsible for applicable return shipping costs for change-of-mind returns
- Return shipping must be arranged by the customer unless Village Pets confirms otherwise
- A tracked return shipping service should be used
- Proof of shipment should be retained until the return process is complete
- Products should not be returned without prior approval and instructions
Return and refund requests are handled according to our Return & Refund Policy.
PRIVACY INQUIRIES
If you have questions about your personal information, data protection, or any privacy-related matter, please contact us using the information provided above.
Privacy enquiries will be handled in accordance with our Privacy Policy and applicable data protection requirements.
GENERAL INQUIRIES
You may also contact us regarding:
- Product questions
- Store policies
- Shipping information
- Return and refund information
- Payment-related questions
- Website enquiries
- General order-related assistance
Please provide as much relevant information as possible so we can respond accurately.
FOLLOW US
Stay connected with Village Pets for product updates, newly added items, collection updates, and store news.
Follow us on:
IMPORTANT NOTICE
- Review your shipping information carefully before placing an order
- Keep your order confirmation email for your records
- Include your order number when contacting us about an existing purchase
- Contact us as soon as possible if you notice an issue with your order
- Do not return any product without receiving return instructions
- Review our Shipping Policy and Return & Refund Policy for complete information
CONTACT INFORMATION
Business Name: Village Pets
Business Email: support@village-pets.com
Business Phone: +44 20 8657 1791
Business Address: 55 Limpsfield Rd, South Croydon CR2 9LB, United Kingdom